Quick answer: Do not wait to apply for Employment Insurance because your Record of Employment is missing. Apply as soon as possible after you stop working. Check My Service Canada Account for an electronic ROE, request it from the employer in writing and contact Service Canada if it is still missing.
When must an employer issue an ROE?
An employer must issue a Record of Employment when an employee experiences an interruption of earnings. For many electronic ROEs, the deadline is five calendar days after the end of the pay period in which the interruption occurs. Different timing rules can apply to monthly or 13-pay-period cycles and to paper ROEs.
See the official Service Canada ROE guide for the exact deadline that matches the employer’s pay cycle.
First check whether the ROE was filed electronically
Employers that submit an electronic ROE normally send it directly to Service Canada and do not need to give the employee a paper copy. Sign in to My Service Canada Account and select Records of Employment.
If the employer issued a paper ROE, the employee generally needs the original to submit to Service Canada.
Apply for EI even when the ROE is missing
The Government of Canada advises workers to apply for EI as soon as they stop working. Waiting more than four weeks after the last day of work may result in lost benefits. You can apply before receiving every ROE.
Start with the official EI regular benefits application. Service Canada will still need employment information to decide the claim, but the missing document should not stop you from filing on time.
Steps when the employer has not issued the ROE
- Check My Service Canada Account for an electronic ROE.
- Ask payroll or the employer in writing when it was submitted.
- Confirm the legal business name and pay-period schedule.
- Save pay stubs, schedules, termination messages and bank deposits.
- Apply for EI without waiting if you have stopped working.
- Contact Service Canada when the ROE is overdue or the employer is unresponsive.
- Correct inaccurate information through the appropriate Service Canada process.
What information can help Service Canada?
- Employer’s legal name, address and phone number
- Your first and last days worked
- Pay frequency and latest pay period
- Reason employment ended or earnings were interrupted
- Pay stubs and employment agreement
- Vacation pay, termination pay or other amounts received
- Written attempts to obtain the ROE
Can an employer refuse because you quit or were fired?
No. An ROE records the interruption of earnings and reason code; it is not limited to layoffs. Employers may need to issue one after a quit, dismissal, leave or other qualifying interruption. Service Canada—not the employer—decides EI eligibility.
What if the ROE contains the wrong reason?
Do not alter the document yourself. Tell Service Canada why you believe the information is incorrect and provide supporting records. The agency may contact the employer and assess the evidence from both sides.
Our complete ROE guide explains common boxes and reason codes. Workers facing job loss can also review our Ontario termination-pay guide.
Frequently asked questions
Can I see my ROE online?
Yes, electronic ROEs are generally available through My Service Canada Account.
Can I apply for EI without a paper ROE?
Yes. Apply promptly. Electronic ROEs are sent directly to Service Canada, and a missing paper ROE should not make you delay the application.
Does an ROE guarantee EI benefits?
No. Service Canada uses the ROE and other information to decide whether the claimant meets the applicable EI requirements.
Last reviewed September 27, 2026. EI and ROE rules can change; verify deadlines and instructions with Service Canada.
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